Adding custom fields to your tickets and support request form

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65 Comments

  • Kenny Rohan

    Hi, in regard to the submit a request form. The CCs field only is visible when you are logged into Zendesk. For anonymous, the CC's field does not show up. Is there a way to enable it for anonymous users completing the form?

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  • Gabriel
    Zendesk Customer Care
    Hi Kenny,
     
    As of the moment, only signed-in users will see a CC field appear in your ticket form. This is an added security to prevent those anonymous people that aren't signed in to include a whole bunch of other addresses when sending a request -- to avoid any potential abuse from spammers.
     
    For more information, kindly visit this article: Adding a CC field to the ticket forms used in my Help Center.
     
    I hope that helps! Thank you!
     
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  • Gerald J

    Is there a way to add a custom field capturing international format telephone number for different countries. Exactly like this plug-in https://intl-tel-input.com/ 

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  • Gerald J

    Andre Lee

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  • Anne Ronalter
    Zendesk Customer Care
    Hello Gerald,

    in this case, you might want to create a custom field of the "Regex" type.

    Here you can find out more about custom field types.
    0

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