Can I export a select group of tickets to a CSV file?

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3 Comments

  • Elijah Stownton

    Hi Kayla,
    You can easily export only necessary tickets to a CSV file with the help of Skyvia. To select a group of tickets you need to create a filter. Once creating an export package, you can set up a schedule to automate this process.

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  • CJ

    This answer is completely incorrect. Those instructions download what you see in the view, not the contents of the ticket, any of the replies, etc. 

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  • Dave Dyson
    Zendesk Community Manager

    Hi CJ,

    Well, I wouldn't say that it's completely wrong – after all, it doesn't claim to export full ticket data. But you're right that it only exports what you see in the View – a list of tickets with whatever data you've included in the view columns, and I think we could clarify the limitations. In the meantime, if you want to export the full data of a ticket including comments, you can do that via the Full XML export here (as long as you don't have more than 200,000 ticket): Exporting data to a JSON, CSV, or XML file. Other options include using our API (Tickets and Ticket Comments), and there are some export-related apps in our Apps Marketplace that might serve your needs.

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