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LastPass: How to get autofill working with native authentication?



Edited Jan 22, 2024


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5 comments

This actually doesn't work.

I tried to remove zendesk.com from URL Rules but nothing helps.

I fear it might be because the from action directs you to another domain (https://yourZendeskTenant.zendesk.com/access/login) and lastpass probably has a security rule on this for it to never fill (rightfully so).

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Dane

Zendesk Engineering

@Joel 
 
I understand your point about Lastpass' security rule. However, I would like to look into it further to determine that everything on Zendesk's end has been properly taken care of. I have created a ticket for you, please wait for my update via email.

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Dane 

The best solution we have found is:

store your lastpass credentials under this link: https://nsgo.zendesk.com/auth/v2/login

 

Now if you go your tenant/host and you are not logged in:

  1. alt/option + w (open last pass list)
  2. login with this lastpass link
  3. close your tab
  4. refresh your original tab and now it will redirect.

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Dane, just checking if there was any update or other work arounds you found for this? Thanks!

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Brett Bowser

Zendesk Community Manager

Hey Luke,

Thanks for reaching out!

I did some digging and it doesn't look like there's an alternative solution outside what is shared in the above article.
 
If this doesn't accomplish what you're looking for, I'd recommend creating a feedback post in the following topic using this template: Feedback - Ticketing System (Support)
 
Let me know if you have any other questions for me in the meantime.
 

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