Question
How can I change the name of my bot in the messaging widget?
Answer
Follow the steps below to customize the name of the bot in the messaging widget.
To update a bot’s name
- In Admin Center, go to Channels(
) > AI agents and automation > AI agents > Conversation bots
- Hover over the bot you want to update and click Edit
- In the Settings tab, enter your desired bot name under Name
For more information, see the article: Working with messaging bots for your web and mobile channels.
8 comments
Danny Koss
Will it be possible to change the avatar/image of the Answer Bot via this settings page as well? Or is there another way to achieve this?
2
Jeff C
Hello Danny,
This is currently not possible but there are plans on addressing this in the near feature or later this year. Please follow our Whats New page to be updated on our latest Product updates.
1
Sam Livingstone
Danny Koss @...
It is possible through the code below. Place this code above the widget code snippet. The code will be able to update the avatar, bot name and the title of the widget.
Thanks,
0
Karen Dallas Hartig
you did a great thing by providing the language!
0
Philip Crump
Sam Livingstone I'm not sure this works with Messaging, I can't get it to anyway. This looks like a live chat widget call which I think will only work with the web widget (classic).
I'm happy to be proven wrong if you can show the code working with Messaging?
Thanks
0
Gabriel Manlapig
The Messaging Widget has limited API methods as listed here Web Widget API for more information. Based on the web widget script above, it will only work for Web widget (Classic).
I hope this helps! Thank you.
0
Joshua G
Gabriel Manlapig is can we request the ability to change the bot's avatar in messaging?
0
Audrey Ann Cipriano
Hi Joshua G unfortunately there's currently no way to change the bot avatar as of yet - our team is working on it, but it's a while away.
I recommend following our Release notes here so you'll be notified once new features are released. Thanks!
0