How can I change the name of my conversation bot in the messaging widget?

Question

How can I change the name of my bot in the messaging widget?

Answer

Follow the steps below to customize the name of the bot in the messaging widget.

To update a bot’s name

1. In Admin Center, go to Channels() > AI agents and automation > AI agents > Conversation bots
2. Hover over the bot you want to update and click Edit
3. In the Settings tab, enter your desired bot name under Name
   

For more information, see the article: Creating an AI agent for your web and mobile channels.

Note: This functionality is part of AI agents - Essential.