How can I delete a duplicate calendar appointment?

Question

What do I do if I have duplicate events in the calendar in Zendesk Sell and my external calendar? Why do I see two of the same calendar events?

Answer

Delete duplicate appointments in Sell. See Deleting appointments.

Duplicate appointments can occur for these reasons:

• A user may not have permission to see an appointment that already exists, so they create a duplicate event
• You create the appointment both outside Sell and in your Sell account. The calendar integration syncs both appointments, so you see duplicates.
• If you change the default appointment calendar in Sell, the existing appointments stay. If you recreate the appointments before the integration syncs, you can see duplicate events.

Tip: The calendar integration does not sync immediately. Wait at least 15 minutes to see updates to your calendar appointments.

Learn how the calendar integration works:

• Connecting your Google Calendar with Sell
• Connecting your Exchange Calendar with Sell

Warning: If you disconnect your calendar integration, contact Zendesk Customer Support. Zendesk Customer Support can delete all appointments if you plan to connect a new calendar account.