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Explore recipe: Reporting on top searched questions and clicks by date



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Eric Gao

Zendesk Customer Care

Edited Oct 07, 2024


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2 comments

How can I see who is the user who performed top searches?

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Gab

Zendesk Customer Care

Hi Efrat, 
 
I'm afraid there isn't an attribute available in the Search dataset that will identify the user name in the report. You can use the Search user role attribute instead, which will show the role of the user that performed the search event. 
 
That could be a great suggestion (for Help Centers that requires sign-in) to have an attribute for End-user name. I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
 
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
 

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