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Comparing features available in the dashboard builder

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Erin O'Callaghan

Zendesk Documentation Team

Edited Apr 02, 2025

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110 comments

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    Sandra

     

    Hi, the advanced time filters in the new Dashboard have changed a bit from the current one, and doesn't match with the time filters we can use in reports. 
    We're missing a lot the option to select number of days, weeks, months in the past (see image). Is there something planned to be added in the future? It is an essential feature for us, so I hope so.

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    Lex

    Will a metric filter ever be available for the new dashboard builder? We currently use it to remove blank values and in times when we want to focus on top/bottom values.

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    Jahn

    Zendesk LuminaryCommunity Moderator

    +1 to Sandra's request. 

    Apparently, the advance filter on the new builder is not that advanced anymore. Hope we can add the advance filter back as it was before. 

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    Mihail Karakashev

    I am missing the advanced time filter badly. While possible to arrive at most time ranges via the calendar it is not as user-friendly plus it doesn't allow to view  X hours in the past. This is critical for some intraday reports we run. Please add this again on priority.

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    Sandra

    I am quite surprised to see the Decompose functionality in this list as functionality that will not be maintained.

    Can you please let me know when this information was added? I follow this migration process very closely and I don't remember noticing it as a limitation before, when it was announced.

    This is a functionality that is in high demand, as Drill in does not do the same by not keeping the chart type. Is there a specific place where we as users can request these tools back in the Dashboard builder, just like the attribute change?
    Walter Bellante 
     

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    Walter Bellante

    Zendesk Product Manager

    Hi @Sandra Redk Light,
    Thank you for sharing your feedback.
     

    The decompose feature was never intended to be included in the new dashboard builder. However, we recently realized it wasn't explicitly mentioned and decided to add it to the list.


    You can request the feature by creating a post in this section.


    Regards,
    Walter

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    David Wexelblat

    Walter Bellante I find removal of the Top/Bottom component incomprehensible. That you can set the report to show Top/Bottom X is not in any way a viable alternative. That is static, and placing the report on the dashboard will show only those settings.

    We have an “Issues” field on our tickets. I want my dashboard to show the top/bottom X most/least-prevalent issues, selected by the dashboard viewer, not statically chosen by me when creating the report placed on the dashboard.

    I can find no way to build such capability with the new dashboard builder. All I can think of is to create TWO reports, one with a Top X, place that on the main tab, and then a second one with ALL issues, on its own tab. 

    I consider this a bug/breakage, not a new feature to be requested.

    1

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    Anita

    Zendesk Luminary

    The Change Attribute/Metric was to be implemented post GA. Is there a specific timeline for when we can expect this? 

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    Julia DiGregorio

    This is not ready for prime time.   When you migrate all scheduling is lost, you can not longer hide filters, you can't change font size on the dashboard report names, you can't change shapes, there is no save option, the manage data restrictions are only good while in the dashboard but are lost on scheduling, the report names on the dashboard show the filters, and the PDF quality is horrible

    3

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    Tech support

    I wouldn't consider it an upgrade to the Explore. Seeing so many features being removed is a total downgrade to me.

    Many features will be removed that we are using in almost every dashboard such as:
    - Change attribute;
    - Metric filter;
    - Top/Bottom;
    - Even report settings will be gone.

    - Tooltips (we are using custom tooltips to have as much context on our graphs as needed)

    Please explain the full reasoning behind removing these features with the new Explore builder.

    2

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    Efrat Barak Zadok

    Hi Walter Bellante, in the legacy dashboard builder I could share a specific tab and basically copy it to another dashboard. I dont see this possiblity in the builder. What is the workaround for it other than building the same tab (with all its reports and filters) all over again?

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    Patrick Beebe

    THis link was referenced in a previous post with this comment: You can check out this article to see which features are already on the roadmap and their expected release dates

    Question: where in this article are expected release dates?

     

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    Julia DiGregorio

    Walter Bellante some of the items on the list below are covered in the article but some are not.  For the ones that are will they be included in a later release and for the ones that are not why weren't they called out.

     

    You have to reschedule dashboards annually  - again with over 700 dashboards this is very time consuming

    You can no longer download the individual reports on the dashboard

    You can no longer expand the various reports 

    When you migrate all scheduling is lost

    You can longer hide filters

    You can't change font size on the dashboard report names

    You can't change shapes

    There is no save option

    The manage data restrictions are only good while in the dashboard but are lost on scheduling

    The report names on the dashboard show the filters

    The PDF quality is poor

    3

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    Dan Ross

    Community Moderator

    Walter Bellante Am I reading correctly that Decompose functionality is not planned to be added to the new dashboard builder? I don't see it as a GA or Post GA item, yet it is under the ‘Most-used Features’ table. Please re-implement this!

    This is really important for drilling into data and maintaining the same visual presentation as the source chart. The drill in workaround is poor, the drill in window uses like 25% of the screen(why so small!?) and is not appropriate for displaying more than a few columns or records. 

    2

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    Nils Weedon

    Voicinig in again, again requesting a timeline for when “Post-GA” features, specifically Change Attribute, in my case, will be available, as we are now post-GA.

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    David Wexelblat

    Walter Bellante How can you be obsoleting the legacy dashboard builder when the new one is clearly deficient in many ways that have been expressed in the comments to this article?

     

    The fact that the existing stock dashboards can't be implemented with the new builder should have been a clear sign that it's not ready for launch. The ability to do what can already be done should have been requirement #1 for development of the new builder.

    I live in terror of Zendesk doing the same with the new report builder, which is currently woefully deficient…

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    Walter Bellante

    Zendesk Product Manager

    Dear Valued Customers,

    Thank you for your inquiries! 
    Here some updates on your questions:

    • Timeline for Change Attribute: We’re pleased to inform you that this feature will be available by the end of April.
     

    • Scheduling Dashboard Restrictions: This will be accessible before we transition away from the classic builder.
     

    • Copying Reports to Another Tab: You can easily achieve this by cloning a tab (screenshot attached).
     

    • Report Builder Beta: Reports are not affected by the dashboard builder migration. We will provide more capabilities to the report builder beta before moving it to general availability.

    Regards,
    Walter

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    David Wexelblat

    Walter Bellante How about addressing concerns raised about capabilities of the old dashboard builder that are completely missing in the new one and marked as not-planned in your table above? For my usage in particular, removal of top/bottom is painful and there is no viable alternative. 

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    Sierra Collins

    Hello, I no longer see the option to export individual reports/widgets. Only the entire dashboard. Will this be added back and if so, how soon? My clients export their raw data from the dashboards. 

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    Walter Bellante

    Zendesk Product Manager

    Dear Customers,

     

    I want to express our gratitude for the insightful feedback you have all contributed here regarding our new dashboard builder. Your input is invaluable in helping us enhance the product to better meet your needs.

     

    To streamline this process and ensure we can respond to your questions promptly and effectively, we will be closing this post for new comments. Moving forward, we encourage you to share your feedback and observations in our proactive post. This will help us consolidate your insights into actionable items that improve our offerings.

     

    Additionally, if you are experiencing any issues while migrating your dashboards, we recommend creating a support ticket. Our team is committed to providing you with the assistance you need.

     

    Thank you for your understanding and for being an essential part of the Zendesk community.

     

    Regards,
    Walter

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