Why are there different account names in notifications to my end users?

Question

Why are there different account names in notifications to my end users?

Answer

Multiple account names can appear in outgoing email notifications that are applied to the email template. Separate account names appear because each one is pulled from a different account setting. 

Below is an example of an email notification from a chat. Each of the names depends on the settings in Admin Center. 

• Name 1 in the subject text is Your Zendesk account name that appears in the Branding Section. For more information, see the article: How do I change my account name in Zendesk Support?
• Name 2 after the agent's name is the name attributed to the Support address used to deliver the notification. To change the name, see the article: How can I change the name in the outgoing email notifications?
• Name 3 is the name of the associated brand. In this case, the brand of the widget. For more information on brand settings, see the article: Editing brands.