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Using the Make API call step in an AI agent for messaging (Legacy)



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Aimee Spanier

Zendesk Documentation Team

Edited Feb 03, 2025


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64

64 comments

I am trying to get data from hubspot via Make API call.
I am using POST method and i get all fields i want and can turn them to variable.

However the fields ( variables) are coming as numbers. (e.g "hs_pipeline_stage":"67655766",)

How can i say to ZD to display text according to the variable coming in?

Is there a way to create an array or so besides carousel?

{
"results":
[
{
"archived":false,
"createdAt":"2024-10-07T09:40:44.097Z",
"id":"3935559789",
"properties":
{
"content":"testtest",
"createdate":"2024-10-07T09:40:44.097Z",
"hs_lastmodifieddate":"2024-10-07T09:47:39.348Z",
"hs_object_id":"3937669789",
"hs_pipeline_stage":"67655766",
"hs_ticket_category":"TESTME",
"hs_ticket_id":"3937259789"},
"updatedAt":"2024-10-07T09:47:39.348Z"}
],
"total":1
}

 

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Como faço para apagar variáveis que coloquei para teste e agora estão ocupando espaço no meu bot?

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Is it possible to include the originating URL for the page on which the chat bot was accessed in an API call?  Our use case is that we are installing the chat bot on a video player and each video has a distinct URL.  I created a chat bot flow that creates a Zendesk ticket.  We'd like to be able to include the URL for the page in the ticket so we know where to go look for a problem.  Right now we'd have to ask the user for something and we're guaranteed to get vague answers.

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We need the character limit to be lifted. 280 is very small. Please look at opening this in the future. We are trying to a return an accessory list of products for one of our products, but the 280 limit stops us from providing that full list.
We tried breaking it up into multiple variables, but the the system requires us to save each one for each new product, which then runs into the 50 mac variable limit. 
Please either raise the character limit to at least 1000 or raise the variable limit to at least 200.

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