Using the new request list experience in the help center customer portal (Beta)

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9 Comments

  • Unfortunately, when I place {{request_list}} in the main container div, I get the error "'request_list' does not exist"

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  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Travel Syndication Technology you are most likely seeing this error because you are using your theme is using templating API v1 and not the latest that is v2. I realise I had forgotten to have that called out in the documentation, apologies for the inconvenience. We will add that pre-requisite.

    To learn more about the different versions of the templating API and how to upgrade see:

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  • Thank you Gorka Cardona-Lauridsen.

    I changed to an updated version of Copenhagen, but we don't have the Requests list in our Settings panel.

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  • Jason Kim

    Gorka Cardona-Lauridsen

    Is it possible to use this new beta {{request_list}} and customize the request list view with custom headers?

    I am finding that enabling beta disregards any of the custom fields I changed due to the {{if settings.request_list_beta}} boolean.

    I really like the new filter and organization view but still want the ability to customize views.

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  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Travel Syndication Technology if it still does not appear I would advise you to create a support ticket so we can help you troubleshoot.

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  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Jason Kim The request list view is not code customisable since we want to be able to iterate fast on this component and not risk breaking customised themes at the moment. This is one of the reasons it is currently in Beta, but we are aware of the need to customize this functionality and are considering different options to make that possible.

    The entire component is built with REACT and uses our Requests REST API, there's no serverside "magic", so if we where to make the code open source so you could get it from Github and put it into your theme and make any modification you want - would that work for you?

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  • John DiGregorio

    Gorka Cardona-Lauridsen I am on version 2 of the API and do not see the Requests list in our Settings panel either.

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  • Jason Kim

    Gorka Cardona-Lauridsen

    Yes - that can work for now. Do you have any timelines of when this will come out of beta?

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  • John DiGregorio

    Travel Syndication Technology I had the same problem with it not being on the menu and I was on version 2.0.   I was able to modify the code.  However, after I made some changes I got the same error as you.   I logged out and back in and the error went away.

    Gorka Cardona-Lauridsen one I had the code in I had an issue where it was displaying the old list under the new list.   I had to spin up a fresh sandbox, copy clean code, and then apply it, and now everything works great

     

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