Getting started with Zendesk Suite - Part 4: Managing user access security and authentication

Articles in the series

• Introduction: Getting started with Zendesk Suite
• Part 1: Accessing Zendesk Suite admin settings
• Part 2: Adding team members
• Part 3: Understanding how end user accounts are handled
• Part 4: Managing user access security and authentication
• Part 5: Adding support channels
• Part 6: Routing incoming support requests
• Part 7: Managing support requests during non-business hours
• Part 8: Guaranteeing customer support expectations with service level agreements
• Part 9: Reporting on support activity
• Part 10: Enabling customer satisfaction ratings
• Part 11: Using the Zendesk developer platform to extend your support solution
• Part 12: Rolling out your Zendesk Suite support solution

To maintain security, your team members must be signed in and authenticated to access any part of the Zendesk Suite. You can choose between the native Zendesk user authentication, third-party authentication using Microsoft, Google, or single-sign-on using several different services. Zendesk authentication is enabled by default.

Team members sign in once per session and then access the products they have access to via the product tray.

Team member authentication is managed on the Team member authentication page of the Admin Center. There you choose between Zendesk or external authentication, set up single sign-on and two-factor authentication, configure IP restrictions, and so on.

You also use the Admin Center to manage end user authentication. You have the option of requiring end users to sign in and be authenticated to use your help center to submit support requests via the support request form.

In addition to the support request form in your help center, you can embed your Zendesk support into your websites and mobile apps, and you have the option of requiring end users to sign in for a live chat on your website so that you can authenticate who they are.

For more information about security settings, see Managing security settings in Admin Center.

Continue to Part 5: Adding support channels.