Articles in the series
Zendesk offers several ways to authenticate team members and end users, including standard Zendesk sign-in using email and password, third-party authentication through services such as Google and Microsoft, and single sign-on with identity provider services such as OneLogin and Okta.
Because users may have different security requirements, Zendesk gives you the flexibility to allow multiple authentication methods for each type of user and let users choose how to sign in.
To maintain security, your team members must be signed in and authenticated to access any part of the Zendesk Suite. Team members sign in once per session and then access the products they have access to via the product tray.
Your customers may not have to sign in, depending on how you set up end user access to Zendesk Support. You can require end users to sign in and be authenticated to use your help center and submit support requests via the support request form.
In addition to the support request form in your help center, you can embed Zendesk Support into your websites and mobile apps. You have the option of requiring end users to sign in for a live chat on your website so that you can authenticate who they are.
See Global security and sign-in resources for more information about configuring other security settings, such as the password security level, two-factor authentication, and IP restrictions.
Continue to Part 5: Adding support channels.