Articles in the series
To maintain security, your team members must be signed in and authenticated to access any part of the Zendesk Suite. You can choose native Zendesk user authentication, third-party authentication using Microsoft, Google, or single-sign-on using several different services. Zendesk authentication is enabled by default.
Team members sign in once per session and then access the products they have access to via the product tray.
Team member authentication is managed on the Team member authentication page of the Admin Center.
You also use the Admin Center to manage end user authentication. You can require end users to sign in and be authenticated to use your help center to submit support requests via the support request form.
In addition to the support request form in your help center, you can embed your Zendesk support into your websites and mobile apps, and you have the option of requiring end users to sign in for a live chat on your website so that you can authenticate who they are.
See Managing security settings in Admin Center for more information about configuring other security settings, such as two-factor authentication and IP restrictions.
Continue to Part 5: Adding support channels.