Sunshine Conversations is a messaging platform that unlocks the conversations API for customers who want advanced customizations. It is designed to help businesses build interactive messaging experiences and unify conversations across channels.
This article lists the current and legacy Sunshine Conversations platform access and support plans and includes information on how to view the features. Sunshine Conversations plans prior to April 6, 2023 are referred to as legacy plans.
This article contains the following sections:
Current Sunshine Conversations plans
A low-volume, self-service version of Sunshine Conversations is included in the Zendesk Suite Professional plans or above.
All plans include these fundamental features:
- Self-service documentation, limited support via chat
- Platform and API access
- 1,000 Monthly Active Users (MAU) and 1,000 outbound notifications
To use additional MAU or notifications, you must purchase usage add-ons, which are sold in increments of 2,500 MAU and 25,000 notifications, respectively. In addition, you are required to purchase platform support add-ons once you exceed certain MAU usage. See About Zendesk Suite add-ons for more information.
Legacy Sunshine Conversations plans
The following table shows detailed information about the legacy Support plans that were offered prior to April 6, 2023.
| Category | Pricing plan | ||
| Starter | Premium | Enterprise | |
| Support services | |||
| Support channels | Email & Chat | Email, Chat & Phone | |
| Support hours | Weekdays 10am-4pm ET | Weekdays 9am-8pm ET | 24x7 access for Production down Weekdays 9am-8pm ET for general issues and degraded service |
| Case severity/Response times | General issue: < 8 business hours Degraded service: < 4 business hours Production system down: < 2 business hours |
General issue: < 4 business hours Degraded service: < 2 business hours Production system down: < 1 business hours |
|
| Service-level guarantee | Y | ||
| Volume | |||
| Monthly Active Users per month | 500 maximum | 500 | 500 |
| Notification rates | |||
| Notifications per month | 500 maximum | 500 | 500 |
| Customer success | |||
| Customer Success Manager | Y | ||
| Architecture services | |||
| Technical architect | Y | Y | |
| Onboarding | Y | Y | |
| Onboarding guidance (post go-live) | Y | Y | |
| Features | |||
| Channels | Standard | All | All |
| SDKs | Branded | Unbranded | Private label or source code |
| Sub-accounts | Available | Available | |
| Geographic options | US | US or EU | US or EU |
| Sandbox environment | Available | Available | |
| Orchestration APIs | Y | Y | Y |
| Multi-party | Y |
Viewing your plan type
You can view your current plan on the Subscription page in Admin Center.
To view your current plan
-
In Admin Center, click
Account in the sidebar, then select Billing > Subscription..
For more information, see Viewing plan subscriptions.