| Announced on | Rollout on |
| July 2, 2024 | July 2, 2024 |
Zendesk is pleased to announce expanded support for the multi-select custom field type.
This announcement includes the following topics:
What is changing?
Previously, the multi-select custom field type was only supported for tickets. Now, admins can create mutli-select custom fields for users, organizations, and custom objects.
This enhancement provides greater flexibility and the opportunity to collect more detailed data categorization, making it easier to map your customer-relationship management data in Zendesk. For example, you can now use multi-select custom fields to track information such as:
- A customer's preferred channels of communication
- Locations in which an organization is operating
- Products a customer has purchased
Additionally, multi-select fields work with ticket triggers, object triggers, and reporting.
Why is Zendesk making this change?
This enhancement is designed to empower companies and app developers to create more complex and informative data structures within Zendesk. By supporting multi-select fields across all standard and custom objects, Zendesk customers are able to better capture and utilize their data, leading to improved analytics and more personalized interactions.
What do I need to do?
No action is required. This feature is being rolled out for all accounts. See the following tutorials for information about creating custom multi-select fields:
- Adding custom fields to your tickets and support request form
- Adding custom fields to users
- Adding custom fields to organizations
- Defining a custom object's schema with custom fields
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.