How to delete user in Zendesk WFM account?

Question

Zendesk WFM account only shows deactivate user. How can I delete the user?

Answer

You should delete the user in the agent interface in Zendesk Support. For more information, see the article: Permanently deleting users.

If you downgrade an agent in your Zendesk instance to an end-user role, Zendesk will automatically deactivate this agent in WFM. This may take up to 12 hours for the system to register the downgrade.

Note that removing an agent won't remove all corresponding data. For example, a removed user with activity last month will still have the same registries on the platform, just no further activity after that.