| Announced on | Rollout starts | Rollout ends |
| September 23, 2024 | September 23, 2024 | October 4, 2024 |
Zendesk is excited to announce that you can now save your commonly used searches.
This announcement includes the following topics:
What is changing?
When you perform a search, you can now save it so that it’s easily accessible from the Search page within Support. Saving a search stores the keyword, filter, and sorting parameters. When you access your saved searches, you can run the search by clicking the saved search’s name. Saved searches are stored per user and both admins and agents can each save up to 20 searches.
Additionally, you can manage your saved searches by editing, renaming, and deleting them.
Why is Zendesk making this change?
Building complex queries takes a lot of time. You want to make sure that you’re using the right keywords, filters, and operators so that your search returns the results you’re looking for.
Previously, there was no way to save these queries within Zendesk so that you could access them at a later date.
Now, Zendesk is introducing the ability to save searches so that you don’t have to rebuild your commonly used queries and can easily access them for reuse.
What do I need to do?
You don’t need to do anything. The new menu where you can save searches is automatically available when you navigate to the Search page within Support. To learn more, see Saving Zendesk Support searches.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.