Announced on | Rollout starts | Rollout ends |
October 21, 2024 | October 21, 2024 | October 21, 2024 |
Zendesk is excited to announce the launch of the Redirect Rules API, designed to enhance your ability to manage page redirects for objects or URLs that return an HTTP 404 response. This functionality is crucial for maintaining a seamless user experience and optimizing your site's SEO.
This announcement includes the following topics:
What is changing?
The Redirect Rules API allows you to create and manage redirects for various objects, such as articles, sections, categories, and community posts, that have been deleted or archived. This ensures that users do not encounter 404 errors when accessing outdated links. The API supports three primary use cases:
- Redirecting Deleted Objects: If a help center article or section is removed, you can redirect the old URL to a new article or section. This avoids 404 errors and maintains SEO relevance.
- Redirecting Previous URLs During Migration: If you're transferring content from a non-Zendesk platform but keeping the same subdomain, you can redirect the former URLs to the new Zendesk URLs. This preserves SEO for both users and search engine crawlers.
- Redirecting Vanity URLs or Other Patterns: Establish vanity URLs or different patterns within your Zendesk subdomain or a host-mapped subdomain. This process involves creating shorter URLs that lead users directly to articles or custom pages.
Why is Zendesk making this change?
This API is designed to enhance user experience by avoiding broken links and ensuring continuous access to content, even after objects are deleted. It also bolsters SEO initiatives by preserving link equity and improving the navigational framework for users.
What do I need to do?
If you are a developer utilizing the Zendesk platform, you can start implementing the Redirect Rules API to manage your redirects effectively. Here are some steps to get started:
- Explore the API Documentation: Familiarize yourself with the Redirect Rules API by reviewing the official API documentation to understand the available endpoints and data structures.
- Set Up Redirect Rules: Begin creating redirect rules for any deleted objects or URLs that need to be redirected. Use the provided JSON format to structure your redirect rules.
- Test and Validate: Ensure that your redirects are functioning correctly by testing the old URLs to confirm they lead to the new destinations.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
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