Feature Request: Change the Welcome Email Subject Line
I think it would be a great feature to be able to change the subject line (and content/format) of any email that Zendesk sends. Specifically, I'm referring to the welcome email that is sent when a user submits a support request that doesn't have an email in our system yet. It asks them to verify the ticket and then create an account.
Right now, our subject is: Sunburst Support welcome email
I think "welcome email" for this is a poor description, plus it's not even capitalized properly. I think a better subject would be something like:
Sunburst Support - Please Confirm Your Support Request
Whatever the case may be, I think it's important that the company has control over all the communications a customer sees, otherwise they are not in control of the full customer experience.
Thanks!
Steve
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Agree and have the same need, too.
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Same need. In addition, the brand used in the title is even incorrect!
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Same here, plus I'd like to be able to specify the brand name, not the account name.
Thus, I created my own, more encompassing version of this feature request:
Feature Request Brandable Welcome and Verification Mails
Please support it, too.
Yours truly, Peter
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We need this, too.
Our customers often don't pay attention to this email and don't realize they need to verify their email address for us to receive their ticket. We would like to do something similar to "Please Confirm Your Support Request". It's important to get the customer's attention here. -
Japanese text is particularly unnatural.
Users should be able to change it.
We strongly request improvement.
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