Feature Request: Brandable Welcome, Verification and Change Password Mails

8 Comments

  • Official comment
    Max McCal
    Zendesk Product Manager

    Thanks to everyone who's commented here. Sorry for the slow reply this thread evaded my notice until now. We are very interested in improving the experience for welcome emails, verification emails, and other system notifications like password reset emails. At the moment, we aren't working on that explicitly, but we appreciate the context from folks like you. We'll be sure to update this page when we embark on a project in this area.

  • Stephen

    +1 for this.

    In my organisation, we have two brands - one that is B2C and one that is B2B. The type of language used is extremely different between the brands.

    3
  • Sukh Singh

    +1 for this solution.

    Zendesk really needs to allow to edit the subject in the welcome email.

    3
  • Tracy Leighton

    Max- Are you the product manager? 
    This situation is untenable and we are getting no help from support. 
    We need the subject line of the "Create Password" email for new users to not be set to the default brand. It either limits us to four brands OR gives the wrong branding to our clients. 

    This can't be that difficult a fix to put in place so that it associates with the account name rather than a brand.  

    0
  • Max McCal
    Zendesk Product Manager

    Hi, Tracy – 

    I've talked to a few people internally and we're hoping to make some improvements to these emails in the near future. I wish I could say more than that right now, but unfortunately it's not quite as easy as it sounds. We're definitely aware of this, and even before seeing your update, these messages have been in our conversations. I hope to have more good news soon, and we'll be sure to reach out to you if we're looking for more information, or when we're ready to do testing.

     

    0
  • Tracy Leighton

    Thank you Max - how soon is soon? 

    This continues to be a daily issue for us. 

    We are now limited to four brands with our subscription since our parent company has to be the fifth just for the emails. 

    We have to rewrite several of our automations because our default brand has had to change as the parent company must be the default brand for the emails. 

    We have to check to ensure that the brand that is our parent company is not used anywhere with a daily review of a list view.

    This is something that because it has such a high level of effort for the work around is very important to us.   

    0
  • Max McCal
    Zendesk Product Manager

    Hi, Tracy – I don't have a timeline to share at the moment, but we'll be sure to update this thread when we do.

    0
  • Zendesk Admin

    +1 !!!!

    We really need to be able to change the welcome subject line. 

    0

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