Random Satisfaction Surveys - Set Sampling Rate

Hi everyone, thank you for taking the time to provide us with feedback. I apologize for the delay on our end in providing you with a response to your feature request.

I wanted to let you know that at this time we are not able to commit to building this feature in 2024. However, we are currently running a CSAT Early Access Program (EAP) dedicated to the redesign of the CSAT experience. I encourage you to sign up and provide feedback in the forum. See What is the Customizable CSAT EAP.

I am going to close this post for comment and mark it as “not planned”.

we would really appreciate this feature

Hello, giving this thread an addition bump. Incredibly interested in a more robust Customer Satisfaction Rating settings to allow for more randomized surveying. Our customers also communicate that they receive an overload of emails from Zendesk and we want to ensure that we aren't bombarding, but still randomly checking in to see how satisfied customers are with our Agents service. 

Hello everyone. This is Lenka from Nicereply. There are some survey apps available on the Zendesk Marketplace (Nicereply is one of them) that allow you to use over-surveying protection. This helps you avoid over-surveying your customers. You can decide how frequently your customers will receive automated survey emails. As an example, if you set this option for 5 days and a customer creates 6 tickets within the 5 days, he/she will only receive 1 survey. 

Giving this another bump a year later as all the solutions presented still don't address this issue. (Also some of the solutions no longer work since Zendesk has had multiple updates since they were provided.)

+1 for this feature. I hope that Zendesk is still monitoring this post. Community members and admins shouldn't have to design wild workarounds for a feature that is necessary for business function.

I would love to see the feature added too. Also, like the ideal of an automation that would pick random ticket and random dates. For example: pick 30 solved tickets every Tuesday and Thursday. 

+1 For this feature.  While I appreciate the workaround mentioned above, it seems like a pretty popular request from your customers and I'm a little surprised to see this have been requested for what appears about 8 years and is still in the backlog for your product group.  Did I miss something? 

+1 to the ability to randomize or stagger frequencies for when an end-user receives the survey.

That's version 1.0 of the app. It's on V2 framework