Assign default outbound call number to an agent

Not planned

1 Comments

  • Official comment
    Widson Reis
    Zendesk Product Manager

    Hi Annelisa Brown,

    We understand that being able to restrict a Zendesk talk line to specific group could be a useful feature for many customers. We don't have this feature in our immediate roadmap, but have added it to our backlog and will be reviewing it soon. 

    In the meantime one thing you could do to reduce the chance of confusion is to give the phone line nicknames, so it would be easier for the agents to tell the difference between them when calling. 

    Thanks,

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