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Kris Parker
Joined Apr 17, 2021
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Last activity Oct 26, 2021
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Latest activity by Kris Parker
Kris Parker commented,
Does Total Calls Accepted (Total number of calls the agent answered) count callback requests as well as inbound calls? I'm trying to track down a difference in numbers and that seems to be a potential cause.
View comment · Posted Jan 07, 2021 · Kris Parker
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Kris Parker commented,
It seems silly to me that this conversation has been going on for 5 years with promises that "it's being looked" into by the Product team.
From the perspective of the customers here it seems like such an obvious feature that comments on articles / guide, etc would generate a ticket and route into our Zendesk instance. I'm not asking to connect two different companies here - but rather the products offered by the same company (Zendesk) that we're paying for should have a tight integration.
View comment · Posted Feb 27, 2020 · Kris Parker
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