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Andrea Saez

Joined Apr 15, 2021

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Last activity Nov 01, 2021

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ACTIVITY OVERVIEW

Latest activity by Andrea Saez

Andrea Saez commented,

Community comment Discussion - Tips and best practices from the community

Hi Raquel,

I think that Zendesk has changed how they identify languages, so you may have to use 'fr' or 'en-us' instead of writing it out as 'Français'. 

Hope that helps!

View comment · Posted Jun 06, 2017 · Andrea Saez

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Andrea Saez commented,

Community comment Discussion - Tips and best practices from the community

Awesome stuff, Andrew! I've passed this on to our design team so we can get up our own customized version :)

View comment · Posted Sep 05, 2016 · Andrea Saez

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Andrea Saez commented,

Community comment Discussion - Tips and best practices from the community

*pops in*

 

NEAT!

 

*pops out*

View comment · Posted Sep 05, 2016 · Andrea Saez

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Andrea Saez commented,

Community comment Discussion - Tips and best practices from the community

+1

View comment · Posted May 08, 2016 · Andrea Saez

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Andrea Saez commented,

Community commentDiscussion - Zendesk on Suite best practices

We tried using them inside our app, but decided to go full time with it on our website. It's actually a really great converter. We've gotten great feedback from our clients saying that they love the widget follows them around and they can just ask help whenever without having to look for a 'Contact us' link.

View comment · Posted Sep 24, 2015 · Andrea Saez

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Andrea Saez commented,

Community comment Feedback - Ticketing system (Support)

Hi Heather,

There are a variety of ways that you can do this, especially if you're using forms. You can set the forms so that when someone submits a certain kind of ticket it's rerouted to a certain group/agent - and then set all appropriate trigger and tags thereof.

For example,

We have a trigger set for feedback, which goes to a particular group, sets it as 'New' and places it on a view. That way they're all placed independently from regular support tickets.

View comment · Posted Aug 27, 2015 · Andrea Saez

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Andrea Saez commented,

Community comment Discussion - Tips and best practices from the community

That's great, thanks Carlos! I'll add it to the original post above. 

Sorry I wasn't around to answer your question yesterday, I'm in the UK !

View comment · Posted Aug 27, 2015 · Andrea Saez

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Andrea Saez commented,

Community comment Discussion - Tips and best practices from the community

Hi Joeg,

You're better off contacting the team via Zendesk Labs, as they manage the app directly. Keep in mind this isn't an official Zendesk app at all, just a little nifty thing a group of people decided to whip up together on the side.

View comment · Posted Jul 23, 2015 · Andrea Saez

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Andrea Saez commented,

Community comment Discussion - Tips and best practices from the community

Hey Roumen,

That is part of the standard template they're using. You should be able to locate it with 

and adding the correct color background to it

View comment · Posted Jun 24, 2015 · Andrea Saez

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Andrea Saez commented,

Community commentDiscussion - Zendesk on Suite best practices

Great stuff! We also do a bump-bump-solve here :)

View comment · Posted May 27, 2015 · Andrea Saez

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