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Adam Prince

Joined Apr 16, 2021

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Last activity May 06, 2022

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ACTIVITY OVERVIEW

Latest activity by Adam Prince

Adam Prince commented,

CommentWeb Widget (Classic) documentation

We have SLAs tied to assigned Priority values, we can make that an available field in the form shown through the Web Widget?

View comment · Posted Mar 18, 2022 · Adam Prince

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Adam Prince commented,

CommentTeam members and groups

HI @...,

Thanks for that quick reply! To be clear, this workflow would be for when new tickets comes in from a specific Organization, we'd like a trigger to send a notification to OTHERS at that same Organization, not necessarily the people submitting the ticket. Is that doable following steps on that article?

-Adam

View comment · Posted Jun 24, 2021 · Adam Prince

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Adam Prince commented,

CommentTeam members and groups

Hi!

Is there a way to create a Group of End Users? Essentially, we're trying to create a trigger to go to a set of higher up client contacts for new Urgent priority tickets that come through from that same client.

Thanks!

View comment · Posted Jun 23, 2021 · Adam Prince

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Adam Prince commented,

Community comment Feedback - Ticketing system (Support)

Yep, same, would be great to allow for hyperlinking within a ticket form! We've worked around the issue, but using a link in the respective fields' descriptions and shortened them using a link shortening tool, but a way to hyperlink standard text would be great!

View comment · Posted Oct 05, 2020 · Adam Prince

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