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Adam Prince
Joined Apr 16, 2021
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Last activity May 06, 2022
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Latest activity by Adam Prince
Adam Prince commented,
We have SLAs tied to assigned Priority values, we can make that an available field in the form shown through the Web Widget?
View comment · Posted Mar 18, 2022 · Adam Prince
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Adam Prince commented,
HI @...,
Thanks for that quick reply! To be clear, this workflow would be for when new tickets comes in from a specific Organization, we'd like a trigger to send a notification to OTHERS at that same Organization, not necessarily the people submitting the ticket. Is that doable following steps on that article?
-Adam
View comment · Posted Jun 24, 2021 · Adam Prince
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Adam Prince commented,
Hi!
Is there a way to create a Group of End Users? Essentially, we're trying to create a trigger to go to a set of higher up client contacts for new Urgent priority tickets that come through from that same client.
Thanks!
View comment · Posted Jun 23, 2021 · Adam Prince
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Adam Prince commented,
Yep, same, would be great to allow for hyperlinking within a ticket form! We've worked around the issue, but using a link in the respective fields' descriptions and shortened them using a link shortening tool, but a way to hyperlink standard text would be great!
View comment · Posted Oct 05, 2020 · Adam Prince
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