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  1. Zendesk help
  2. Support
  3. Using Support
  4. Managing security and user access in Zendesk Support
  1. Zendesk help
  2. Support
  3. Using Support
  4. Managing security and user access in Zendesk Support

Managing security and user access in Zendesk Support

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  • Security resources for Zendesk Support
  • Privacy and data protection law resources for Support
  • Viewing the Audit log for changes (Enterprise)
  • Checking devices and applications that accessed your account
  • Enabling anyone to submit tickets
  • Permitting only users with approved email addresses to submit tickets
  • Permitting only added users to submit tickets
  • Managing end-user settings
  • Securing sensitive customer attachments
  • Understanding how changing the Help Center subdomain affects SSL
  • Replacing your current SSL certificate
  • Authenticating incoming email (SPF, DKIM, DMARC)
  • Understanding the sender authentication flag
  • Adding a PCI-compliant credit card field (Enterprise)
  • Automatically redacting credit card numbers from tickets (Professional and Enterprise)
  • Generating a new API token
  • Using OAuth authentication with your application
  • Getting an OAuth access token for testing purposes
  • Security resources for Zendesk Support
  • Privacy and data protection law resources for Support
  • Viewing the Audit log for changes (Enterprise)
  • Checking devices and applications that accessed your account
  • Enabling anyone to submit tickets
  • Permitting only users with approved email addresses to submit tickets
  • Permitting only added users to submit tickets
  • Managing end-user settings
  • Securing sensitive customer attachments
  • Understanding how changing the Help Center subdomain affects SSL
  • Replacing your current SSL certificate
  • Authenticating incoming email (SPF, DKIM, DMARC)
  • Understanding the sender authentication flag
  • Adding a PCI-compliant credit card field (Enterprise)
  • Automatically redacting credit card numbers from tickets (Professional and Enterprise)
  • Generating a new API token
  • Using OAuth authentication with your application
  • Getting an OAuth access token for testing purposes
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