Recent searches


No recent searches

Security and user access in Zendesk Support


Using comment flags to help defend against email spoofing

What's my plan? Because email is a major ticket channel, tickets are subject to email phishing attacks. Email spoof...

Edited Nov 06, 2024

0 votes  ·  0 comments

0

Votes

0

Comments


Removing personally identifiable information from the audit log

What's my plan? Quick Look: Admin Center > Account > Audit log > Audit log Admins have the ability to permanen...

Edited Oct 04, 2024

1 vote  ·  0 comments

1

Vote

0

Comments


Security resources for Zendesk Support

In Zendesk you can apply security settings to ensure your private information is protected and use custom sign-in set...

Edited Nov 11, 2024

1 vote  ·  1 comment

1

Vote

1

Comment


Privacy and data protection law resources for Support

What's my plan? The following articles in the cross-product Help Center describe how features in Support and other ...

Edited Jun 21, 2024

2 votes  ·  1 comment

2

Votes

1

Comment


Viewing the audit log for changes to your account

What's my plan? Quick Look: Admin Center > Account > Audit log > Audit log The audit log shows various changes...

Edited Jul 25, 2024

28 votes  ·  95 comments

28

Votes

95

Comments


Checking devices and applications that accessed your account

What's my plan? For added security, Zendesk tracks the devices used to access your account. It also tracks ...

Edited Oct 11, 2024

10 votes  ·  15 comments

10

Votes

15

Comments


Enabling anyone to submit tickets

What's my plan? Quick Look: Admin Center > People > Configuration > End users You can configure your Zendesk Su...

Edited Jun 21, 2024

11 votes  ·  43 comments

11

Votes

43

Comments


Permitting only users with approved email addresses to submit tickets

What's my plan? Quick Look: Admin Center > People > Configuration > End users You can configure your Zendesk ...

Edited Jun 21, 2024

5 votes  ·  20 comments

5

Votes

20

Comments


Permitting only added users to submit tickets

What's my plan? Quick Look: Admin Center > People > Configuration > End users You can configure your Zendesk ...

Edited Jun 21, 2024

5 votes  ·  16 comments

5

Votes

16

Comments


Managing end user settings

What's my plan? On the End users (customers) configuration page you can select the settings that ...

Edited Jun 21, 2024

4 votes  ·  22 comments

4

Votes

22

Comments


Understanding how changing the Help Center subdomain affects SSL

What's my plan? SSL (Secure Socket Layer) is an encryption protocol that ensures secure communications with y...

Edited Jun 21, 2024

4 votes  ·  0 comments

4

Votes

0

Comments


Authenticating incoming email (SPF, DKIM, DMARC)

What's my plan? To decrease the number of spoofed email and spam you receive, you can add an ...

Edited Jun 21, 2024

14 votes  ·  9 comments

14

Votes

9

Comments


Adding a credit card identification field (last four digits)

What's my plan? If your agents or end users need to use the last four digits of a credit card number in tickets ...

Edited Nov 11, 2024

5 votes  ·  0 comments

5

Votes

0

Comments


Automatically redacting credit card numbers from tickets

What's my plan? Users sometimes enter sensitive information such as credit card numbers in tickets ...

Edited Jan 14, 2025

10 votes  ·  19 comments

10

Votes

19

Comments


Managing access to the Zendesk API

What's my plan? Users can access the Zendesk API using two authentication methods. First, they can use an a...

Edited Feb 10, 2025

21 votes  ·  20 comments

21

Votes

20

Comments


Using OAuth authentication with your application

What's my plan? Quick Look: Admin Center > Apps and integrations > APIs > Zendesk ...

Edited Jan 08, 2025

21 votes  ·  58 comments

21

Votes

58

Comments


Getting an OAuth access token for testing purposes

You can generate an OAuth access token for testing purposes. To test or build an internal application, avoid API requ...

Edited Jan 10, 2025

7 votes  ·  0 comments

7

Votes

0

Comments