In Zendesk you can apply security settings to ensure your private information is protected and use custom sign-in settings to configure how customers access Zendesk Support. This article provides a resource list for managing security in Zendesk Support. For information on how to manage global security settings for all your Zendesk acccounts, see Global security resources.
This article contains documentation resources for the following categories:
- Zendesk SSL security
- Zendesk sign-in settings
- Securing ticket information
- Application and API security
- Support tips
Zendesk SSL security
Understanding and obtaining SSL certificates
- Understanding how changing the Help Center subdomain affects SSL
- Replacing your current SSL certificate
Zendesk sign-in settings
Signing into Zendesk
- Enabling anyone to submit tickets in Zendesk Support
- Permitting only users with approved email addresses to submit tickets
- Permitting only added users to submit tickets
- Managing end-user settings
For information on setting up single sign-on (SSO) access to your Zendesk accounts, see Global security resources.
Securing ticket information
Securing information included in tickets
Application and API security
Securing the applications you use with Zendesk Support. Securing API access.
- Generating a new API token
- Using OAuth authentication with your applications
- Getting an OAuth access token for testing purposes
See the User access and security section in Support Tech Notes for more tips from our customer service team.