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About AI agents
AI agent resources
Getting started with AI agents - Essential
Understanding chatbot options in your Zendesk account
Understanding everywhere you can use AI agents
See all 10 articles
Creating an AI agent for your web and mobile channels
Adding and removing an AI agent for a messaging channel
Customizing an AI agent’s persona to add personality to AI-generated responses
Adding and updating your AI agent avatar
Customizing the standard responses for an AI agent for messaging
See all 12 articles
Quickstart guide: Autoreplies with articles
Understanding how articles are evaluated for use in autoreplies
Using autoreplies to recommend articles in email notifications
Using autoreplies to recommend articles in web forms
Viewing and managing your autoreply settings
See all 8 articles
About bot builder (Legacy)
AI agents template library (Legacy)
Understanding the step types for AI agent answers (Legacy)
Understanding branching conditions (Legacy)
Creating answers for common customer questions in AI agents for messaging (Legacy)
See all 18 articles