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Schedule management and time tracking (WFM add-on)


Creating and managing unassigned shifts (EAP)

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Note: The new...

Edited Mar 10, 2025

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Requesting to take unassigned shifts (EAP)

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) As an ...

Edited Feb 26, 2025

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Starting and ending your day in the Zendesk WFM time tracker

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Depending ...

Edited Feb 26, 2025

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Viewing and managing your schedule as an agent

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) The Ag...

Edited Feb 26, 2025

2 votes  ·  2 comments

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Using task lock

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) As an agen...

Edited Feb 26, 2025

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Trading shifts with other agents

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) If an ...

Edited Feb 26, 2025

0 votes  ·  4 comments

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Requesting time off

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Agents can re...

Edited Feb 26, 2025

0 votes  ·  4 comments

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