Creazione di articoli nella Knowledge base

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Charles Nadeau

Zendesk Documentation Team

Data ultima modifica: 29 mag 2025

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      Wes Spooner

      Is there a way to create an article from a template, or to Copy/Clone an existing article? Ideally there would be a way to have the same starting content in every article, but with the ability to edit it uniquely to the article it's in - essentially Content Blocks won't work because when edited they're updated in every article using it, our use case would edit the block to be unique to each article.
       

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      Chinh

      How can i create Expand/Collapse Effects in Zendesk Guide?

       

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      NonAdminTest

      What if my article is 40000 and then I could not create more? how to overcome the limit?

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      Audrey Ann Cipriano

      Hi 5217431394202 we don't have a native tool to export articles in Zendesk, however, you can export them via API or a 3rd party app. 

      You may find more info here: How can I export my Help Center content

       

      Hope this helps!

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      svetlana CHITOROAGA

      Bonjour, 

      Une fois les articles créés, peut on les exporter?

       

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      Mike DR

      Hi Justin!
       
      That would show up for unpublished articles at the bottom left:

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      Justin Moore

      Nora

      I also can no longer see a "Preview" option (either a button or a link) anywhere in the editor for FAQ articles.

      This article mentions and shows a "Preview" button, but not in context, so I'm not sure where's supposed to appear.

       

      Edit: I was eventually able to locate the "View" button, and it appears that the UI may have changed since this article was last updated. I'm seeing a "View" button that, when clicked, produces a popup menu that appears to serve the functions of both "View (live)" and  "Preview (draft)". However, the button only displays the popup menu if a draft has been saved, and does not appear to signal what its behavior will be in any way before it is clicked on. This makes it unpredictable—not great UI/UX design.

       

      Additionally, when I did eventually locate the "View" button, I was flabbergasted at its location:

      Why is this UI element so far away from everything else? It's in the absolute bottom left of the window, along with no other UI elements whatsoever. No wonder I couldn't locate it.

       

      What was the reasoning for placing this UI element in this location?... And could you please move it back to the right side where everything else is?

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      Kristi Connolly

      Jane M Langschied, you're right! Thank you. It's been placed as far away as possible from its original position, shrunk down, renamed to "View", and hidden under a chatbot. I can't think of a single problem that could possibly have been solved by this change.

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      Jane M Langschied

      Kristi Connolly

      I found a "preview" in the bottom left-hand corner.

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      Jane M Langschied

      Agreed, we use preview regularly so we know what the article looks like before publishing. It is an expected feature of this type of program.

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