Come posso inviare notifiche email a indirizzi email secondari?

Zendesk Team

Data ultima modifica: 01 apr 2025

-26

30 commenti

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hassan

25 apr 2024

Hi 4589437390874 1263169436690 1263792638550 1263213537609 5170086190618 and others.

We have solved this problem for clients already with our apps at Knots.io, in fact one of them sent me this thread to let me know other people are having this same problem.

I would be happy to help show the functionality and test that it works on your Zendesk if you'd like to reach out to me at hassan@knots.io

We have put a lot of work into making these tools, so it is paid (Starting at $97/month for the entire Zendesk instance), but it's much more cost-effective than having to do all of it manually.

If you have any questions, please let me know.

-2

Shawna James

19 apr 2024

Hey Amanda, thank you so much for taking the time to provide us with your feedback here. I wanted to point you in the direction of our product feedback forum for Support where we collect product feedback and where our PM’s review feedback from our customers. We would greatly appreciate you using this forum to share your feedback with us for better visibility. Here is our product feedback template to get you started. Thank you!

Amanda Busby

18 apr 2024

Note from 2021 said this was being discussed in 2022. Have these discussions happened? What was the update?

This workaround article was also updated in February of this year. Any updates since then?

Boyan Spasov

18 gen 2024

Movell Sarran

08 dic 2023

Where are you with this Zendesk?
Why does a system not email back to the email that submitted the ticket? what the logic?

David Tull

22 nov 2023

Until a feature like this is adopted, in the meantime is there a way for us to report on the number of Requesters with secondary email addresses, so we can assess the scope of the problem?

Francis Casino

04 nov 2023

Hello Valentina - I'm afraid that Zendesk does not have a feature that allows you to send out bulk emails. There is no native way to send out mass email campaigns within Zendesk Support. However, there are some apps that can be used to accomplish this. These apps allow users to send mass email campaigns to end-users in their Support account. Popular apps for this purpose are Mailchimp Campaign, Proactive Tickets, and Proactive Campaigns.