Zendesk 快速启动指南

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Jennifer Rowe

Zendesk Documentation Team

已于 2024年12月10日 编辑

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      Jennifer Rowe

      Hi 7920739291674 

      Here's all the information about creating articles for your knowledge base. 

      https://support.zendesk.com/hc/en-us/sections/4405298910106-Working-with-articles-in-the-knowledge-base 

      Hope that helps. Let me know if that's not what you're looking for.

      Note that first you have to enable your help center in setup mode, before you can start creating content. This might already have been done for you, as part of the trial process.

      You might also find this article helpful for evaluating help center in a trial:
      https://support.zendesk.com/hc/en-us/articles/4408833984538-Evaluating-the-help-center-in-your-Zendesk-Suite-trial-account

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      Laya Y

      Hi there

      We are exploring zendesk for our ticketing platform as well as for creating a knowledgebase for our clients. 

      I am unable to find the knowledgebase section where i can create my articles for the clients to see.

      Can you help.

      1

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      William Tavares

      Dear Christine this is William Tavares I'm back in the area now and like to get connected again and begin workflow and organization of tickets insights thereof please email me and give me the instructions and how to start up my startup again.da it's a new day and a new time for me and it'll be right for me to start back again thank you bye-bye.

      1

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      Zsa Trias

      Hello Kristin,

      This may require HTML.
      Sample script below: 

      <p>
        <input type="checkbox">Checkbox 1<br>
        <input type="checkbox">Checkbox 2<br>
        <input type="checkbox">Checkbox 3<br>
        <input type="checkbox">Checkbox 4<br>
        <input type="checkbox">Checkbox 5
      </p>

      Please see this external doc for reference. 

      1

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      Kristin Reynolds

      I love the checkable list at the top of this article! Is there custom code that I could use to replicate it in Guide articles?

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      Brett Bowser

      Thanks for taking the time to share this with us Ryen!

      I'll share this with our documentation team so they can get the article updated.
       
      Cheers :) 

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