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使用动态内容翻译宏



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Erin O'Callaghan

Zendesk Documentation Team

已于 2025年3月19日 编辑


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7 条评论

Hi 5732459075994,

Dynamic content must be created for both the title and the body of the macro. If there are custom field actions in the macro, you also need to create dynamic content for the custom field title and value.

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When I tried to use it it only worked with the title but the content remains in default dynamic content language didn't change according to requester language .?! 1263082148149 1264158222289  can you help ?

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Thank you, Gabriel. This is exactly what I was trying to search for. I appreciated it.

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Hi Luis,

Zendesk Support placeholders are containers for dynamically generated ticket and user data. For the complete list of placeholders, and where they can be used, see Zendesk Support placeholders reference. When you specify placeholders, remember they are case sensitive. 

I hope that helps!
 

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Hi,

I have the following concern: Where can I get a list of Zendesk codes for my macros? For example: I use this {{ticket.requester.first_name}} , I use this codeto get the requester name of a ticket.

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Please add formatting (rich text editor) to dynamic content 🙏 

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For sure this could have been made a lot more user friendly. A lot of steps to translate some macros. I'll keep translating each macro manually, looks a lot easier. 

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