Removing or replacing an agent Follow

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2 comments

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    Lorenzo Baldi

    Hello, what happen to the tickets in closed status when you remove the assignee?

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    Jessie Schutz

    Hey Lorenzo!

    Closed tickets can't be altered in any way, so no assignee information will be changed on those tickets.

    We have another article that goes into more detail about removing agents, if you haven't already seen it: Best practices for removing agents.

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