About the Zendesk Guide plan types

You must have Zendesk Support to have Zendesk Guide. The Zendesk Guide plans are available on any Zendesk Support plan. 

This article includes information about the Zendesk Guide plan types.

• Current Guide plans
• About the Guide Legacy plan
• Viewing your plan type

Current Guide plans

The current Zendesk Guide plans are:

• Guide Lite, a simple self-service solution, included at no extra cost with all Zendesk Support plans
• Guide Professional, strategic knowledge features and advanced customizations, available as a paid plan with any Zendesk Support plan

You can view the features available by plan type on the Guide plan comparison page. The Guide documentation includes the plan availability for each feature and notes Support plan dependencies, if any.

About the Guide Legacy plan

Support customers who were subscribed to the Team, Professional, or Enterprise plan prior to May 2, 2017 are on the Guide Legacy plan.

Guide Legacy includes all existing Help Center functionality prior to the release of Guide on May 2, 2017, plus the following features included in the Guide release:

• Article History view
• Knowledge Capture app
• SEO XML sitemap

The Guide Legacy plan also includes Answer Bot compatibility, as an add-on feature.

You can view the Guide Legacy plan features on this Legacy plan page. If you do not know your plan name, follow the steps in the section below.

Guide Legacy customers remain on the Legacy plan, regardless of any changes to their Zendesk Support plan. For details, see the Guide plan comparison page.

Viewing your plan type

Only account owners can view their plan subscription. If you do not have permission to view the plan subscription, ask your account owner for the plan name.

To view your plan name and features by plan type

• Click the Admin icon (), then select Settings > Subscription to see a summary of your current plan.