About the Zendesk Guide plan types

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  • Intekhab Hussain

    The link you provided as Legacy Plan page actually compare the Lite and Professional plans only.

    Specially I wish to know if the client portal available now where they can check and update their requests will be available or not.

  • Jim Stratton

    I have the same comment/question, which I see has not been answered in more than three months...

  • Jennifer Rowe

    Hi Intekhab and Jim,

    Sorry for the confusion about this. I've updated the article to be clearer. 

    The link shows the Guide plan features at the time of the Guide launch. The Professional column shows all the features in the Professional plan, which are also the features included in the Legacy plan. So refer to the Professional column.



  • Helle Buhl

    The guide comparison plan is very nice. But - I have the legacy plan, and I would like to be able to compare this plan to the others.

  • Jennifer Rowe

    Hi Helle,

    Guide Legacy is the same as Guide Professional in the plan comparison.


    Hope that helps!


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