You must have Zendesk Support to have Zendesk Guide. The Zendesk Guide plans are available on any Zendesk Support plan.
This article includes information about the Zendesk Guide plan types.
Current Guide plans
- Guide Lite, a simple self-service solution, included at no extra cost with all Zendesk Support plans.
- Guide Professional, advanced knowledge features and customization options, available as a paid plan with any Zendesk Support plan.
- Guide Enterprise, strategic self-service experience, with advanced knowledge management and collaboration, customization options, and artificial intelligence features, available as a paid plan with any Zendesk Support plan.
You can view the features available by plan type on the Guide plan comparison page. The Guide documentation includes the plan availability for each feature.
About the Guide Legacy plan
Zendesk Support customers who were subscribed to the Team, Professional, or Enterprise plan (or the equivalent legacy Support plan) prior to May 2, 2017 are on the Guide Legacy plan, unless they have manually moved to another Guide plan.
- Article History view
- Knowledge Capture app
- SEO XML sitemap
- Answer Bot compatibility, as an add-on feature
You can view the Guide Legacy plan features on this Guide plan page. Refer to the Guide Professional column. The chart shows the Professional plan features the time of the Guide release, which were the same as Legacy plan features.
Guide Legacy customers remain on the Legacy plan, regardless of any changes to their Zendesk Support plan. Guide Legacy customers must upgrade to Guide Enterprise, to receive Guide Enterprise functionality.
Viewing your plan type
Only account owners can view their plan subscription information. If you do not have permission to view the plan subscription, ask your account owner for the plan name.
- Click the Admin icon (
), then select Settings > Subscription to see a summary of your current plan.
11 Comments
The link you provided as Legacy Plan page actually compare the Lite and Professional plans only.
Specially I wish to know if the client portal available now where they can check and update their requests will be available or not.
I have the same comment/question, which I see has not been answered in more than three months...
Hi Intekhab and Jim,
Sorry for the confusion about this. I've updated the article to be clearer.
The link shows the Guide plan features at the time of the Guide launch. The Professional column shows all the features in the Professional plan, which are also the features included in the Legacy plan. So refer to the Professional column.
The guide comparison plan is very nice. But - I have the legacy plan, and I would like to be able to compare this plan to the others.
Hi Helle,
Guide Legacy is the same as Guide Professional in the plan comparison.
https://www.zendesk.com/guide/compare/#compare
Hope that helps!
Hi Jennifer,
I notice some inconsistencies between the Pro plan and my current Guide legacy plan. I actually have some features that are available on Enterprise and not on Pro on the lists you shared. Can I assume that this is different depending on accounts and tenure?
The benefits of Enterprise VS Legacy are so low on my case that moving to Enterprise doesn't make any sense, for the same reason, the benefits are minimal and the price is quite high.
Hi Mariliam,
Which features in particular are you referring to? You are correct and there may be some features available to you that were released prior to the new Guide plans available. Customers on Support Team/Professional/Enterprise were automatically converted over to Guide legacy because of when their account was initially created.
Happy to look into the individual features to confirm if you can provide more information :)
Hi there Brett,
Thanks for getting back. As per the comparison link, the features we have that are "Enterprise only" are the following:
Hey Mariliam,
Knowledge Capture and Multiple Help Centers was released prior to May 2, 2017 which is why these are available to you. The above article states "Guide Legacy includes all existing Help Center functionality prior to the Guide release on May 2, 2017, plus any Guide Professional features released since that date."
As for Content Cues, this is in Early Access currently which would explain why you have access to this feature. This feature will only be available on Guide Enterprise once it's been fully released.
Hope this clears up any confusion!
That makes more sense! Thanks for the clarification Brett.
Happy to help Mariliam :)
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