Question
Is it possible to completely hide the department field on the pre-chat form?
Answer
The department field can be hidden from visitors by calling the $zopim.livechat.departments.filter function with an empty string parameter.
$zopim.livechat.departments.filter('');
This will prevent visitors from selecting a department. A department can still be set using a trigger or the $zopim.livechat.departments.setVisitorDepartment function. For more information on automatically setting the department via trigger or API, see the following articles:
Before:
After:
4 Comments
Hi,
Is it possible to find the ID of a department so that we dont need to use the string of the name in our code? Sometimes we change the department name but want to ensure we dont need to update the code every time this happens.
I went to the chat dashboard and went to "Departments" and only saw the names of departments, but no IDs.
Any help would be great, as every article I click on seems to lead me to another article and another... :)
- Kristin
Hi Kristin,
If you have a standalone Chat account you should be able to get the department ID by first logging into your dashboard then navigating to zopim.com/api/v2/departments.
However, if you have an integrated Chat account with Support things get a little trickier here. You would need to use the following instructions to generate an OAuth token for your integrated Chat account so you can pull this information from the API: Chat API tutorial: Generating an OAuth token (integrated Chat accounts)
Hope this information helps!
Brett,
We are already using the API and we found what we were looking for with that, thank you for pointing me in the right direction! :)
Happy to help Kristin :)
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