Updating your name and profile picture Follow

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6 comments

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    Eunice Lam

    Hi there,

    Currently, I successfully uploaded my profile photo as my own face. However, when our users ask us questions through live chat, they see another colleague's face. Is there any way to fix this glitch?

    I have re-uploaded my photo several times.

    Thanks,

    Eunice

  • Avatar
    Jessie Schutz

    Hi Eunice! Welcome to the Community!

    That's odd...can you tell me how you're logging in to chat? I have to think that you're inadvertently logging in under a different profile for some reason.

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    Roberts, Adam

    The directions indicate that an admin can either upload a new photo or delete one that's already been uploaded. Perhaps a bug, but we only have ability to upload new. How do we help a user completely get rid of their profile photo? (I realize we could upload a new one, but that doesn't totally solve it)

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    Jessie Schutz

    Hey Adam! Welcome to the Community!

    It's odd that the Remove option isn't displaying for you...are any other agents or admins in your Zendesk having the same problem? It shows up both in our main Zendesk instance as well as my test instance, so I'm inclined to think that this might be a browser caching issue...

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    Roberts, Adam

    If I upload a new picture, I can remove it, but I am still unable to remove the original picture. He doesn't want a picture at all. How do we fix?

  • Avatar
    Jessie Schutz

    Hi Adam, 

    I think this is going to take some more in-depth troubleshooting than what we can do here in the Community, so I'm going to get a ticket started for you. You'll be getting an email from me shortly!

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