Setting up and using the Zendesk Support for Wordpress plugin Follow

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6 comments

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    Cheryl Schmelzer

    I've integrated my Wordpress and Zendesk accounts, and I enabled the Web Widget. When I click the button, I only see the Contact Form. I do not see the Help box first, where I can type search text and see a list of topics in Zendesk that match.  I am linking to a sandbox version of Zendesk. I created a temporary Zendesk site, and when I configure my Wordpress site to work with that site, it works fine.  Is there a setting in Zendesk that may be disabling the Web Widget?  Thank you.

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    Shannon Anahata

    Hi Cheryl! 

    This sounds like you don't have the web widget configured to display Help Center articles. To turn that on, go to your Zendesk account, Admin (the cog) > Widget > Configuration. 

    Once there, make sure the Help Center button is switched on. Since you say you tested the same widget on a test account and it works, we may need to investigate further into what's specifically going on with your account. Feel free to open up a ticket with us if you continue to have problems!

  • Avatar
    Cheryl Schmelzer

    Hi Shannon,

    Thank you for the response.  After some additional testing, I realized that I wasn't seeing the search results because our Zendesk site requires a login.  Then I found that there is a beta version of the plugin that does support restricted sites. I sent a request for a download of the beta plugin, but I have not gotten a response yet.

    Thank you!!

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    Bahargate2017

    Hey Guys!

    I am going to have my site ( https://bahargate.biz/ ) in other languages. Some of them are RTL such as Arabic and Farsi and some others are LTR.

    As Enfold is a translation ready theme, could you guys let me know the steps (1- 2 – 3 …) I need to take to create my website in other languages. I’ll start with Farsi.

    Thanks,
    Mohammad

  • Avatar
    Nicole Relyea

    Hey Mohammad - 

    Welcome to the Zendesk Community! Here's our documentation on configuring your Help Center to support multiple languages

    Enfold is a Wordpress theme, so if your questions are specific to that, you may need to reach out to them directly. While we do offer localization (i.e. Zendesk can determine where you are in the world and serve up the proper language site) we do not provide the translation services.

    Hopefully some other community members who have set up translated sites can jump in offer some help, too!

  • Avatar
    Nate Legakis (Edited )

    It would be really nice to have the option to add custom ticket fields to the contact form.  Or, to redirect the user to the Help Center Submit a Request form instead of being stuck with the form above.

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