Organizing drop-down list options

You can create drop-down lists that contain up to six levels of organization. This is done using the same technique for organizing macros (see Organizing your macros ).

Note: For information about creating custom drop-down fields, see Adding and using custom ticket fields , Adding custom fields to users , and Adding custom fields to organizations .

The titles of your custom field options contain the categories and selection value separated by double colons, like this:

On the request form, the custom drop-down list looks like this:

As with drop-down list options that do not contain categories, your tags should be for the selection value.