About Contextual Help for the Web Widget Follow

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4 comments

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    Robert Koch

    Does contextual help search tags too, or just words in the actual article?

     

    Chat lives on pages like this 

     

    https://live.taketheinterview.com/my_interview?code=3dcd3646deb02fbddd58dad1e1fd4969#login

     

    How can we get related articles to populate? Right now it is wrong. 

  • Avatar
    Erica Wass

    @robert Contextual Help uses the same search as your Help Center Knowledge Base. I've created a ticket for your question so we can look into your specifics with you. 

  • Avatar
    Scott

    We're seeking to embed the contextual help into our online app. We'd like to filter the results by the article's label and then by a language search within that label.

    Is that possible with the Widget API?  (If not... I'd like to offer that kind of two-tiered filter as a suggestion!)

  • Avatar
    Erica Wass

    Scott, the Web Widget automatically keys to the browser language so I expect that it would display articles of that language that use the label included in zE.setHelpCenterSuggestions. Is that not what you are finding?

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