How can I update my Support subscription to change plans, billing frequency, or agent count?
Only the account owner will have access to manage the subscription settings. For detailed instructions on how to update your plan subscriptions, visit Changing plan subscriptions.
A plan downgrade can only be executed upon renewal. If you are currently in the middle of a billing cycle, you may schedule to decrease your agent count or downgrade plan type to take effect on your next renewal date, but the system doesn't render these changes before that date.