Adding subsections to create more levels in your Help Center (Guide Enterprise)

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15 Comments

  • Marisa Potgieter

    Hi there,

    This is great! I've really hoped for this feature. I've enabled it but, even though I've added two subsections in this "Task Management" section, it says empty. Does anyone know how I can rather show the clickable subsections here please.

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  • Joy Wingert

    Are there published articles in your subsections?

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  • Marisa Potgieter

    Yes, there are. 

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  • Jennifer Rowe

    Hi Marisa,

    When you add subsections to a section, the category page does not list those subsections on the category page by default.

    You need to modify your theme if you want to display subsections on the category page.

    Check out this article and let us know if it helps: Displaying subsections in your Help Center

    Also, check out this community tip: Displaying subsection lists on the category page

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  • Marisa Potgieter

    Fantastic, thanks Jennifer! I've fixed my problem with the help of the community tip. 

    1
  • Nicole - Community Manager

    Great to hear, Marisa! Glad that worked for you. :) 

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  • Sara Levy

    I've been looking forward to this feature which could prove very crucial for us. I'm very disappointed that it isn't included in the Professional plan. Is a full upgrade to Enterprise the only way to get it? This is a feature needed in our single help center. We don't need multiple Help Centers. 

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  • Brett - Community Manager

    Hey Sara,

    This feature is only available on Guide Enterprise unfortunately. You may be able to set up a similar functionality using custom code but that would be outside our scope of support. There are some other features available on Guide Enterprise as well which you can find out more about here: Guide Pricing Comparison

    Apologies for not being able to provide another alternative for you.

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  • Nilesh Prajapati

    Hi Brett,

    we have recently purchased enterprise of Zendesk and currently adapting our current theme to support the subsection functionality.

    How do I display a list of sub-section within section page?

    Thanks,

    Nilesh

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  • Maggie Ungerboeck

    Hi Nilesh,

    To add subsections, go into your Guide admin and click on Arrange Content. Click into the Category and then into the Section you want the subsection in. You can then click Add section. You can add the new section and on the left, you'll notice a Hierarchy field. It will pre-fill with the Section you are in but you can also change it by clicking the pencil icon and then use the Category/Section structure to place it where you'd like.

    Thanks,
    Maggie

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  • Jennifer Rowe

    Hi Nilesh,

    Check out this article and let us know if it helps: Displaying subsections in your Help Center

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  • Nilesh Prajapati

    Hi Maggie 

     

    Thank you for your responses.

     

    We have configured our Zendesk theme to support the new subsections with a list of the articles (see screenshot below).

    Is it possible to display a list of nested sections from section_page.hbs (not within category page)?

    I haven't seen any supporting documentation related to this but if you point me in the right direction or provide a snippet of code that allows me to do this that would be great.

     

     

    Thanks,

    Nilesh

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  • Maggie Ungerboeck

    Hi Nilesh,

    I am far from a developer so will leave those suggestions to the experts:) However, there is some information on controlling the display of our subsections in this article https://support.zendesk.com/hc/en-us/articles/360021269734 that could help or get you started with it.

    Thanks,

    Maggie

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  • Christopher Vickery

    Hi--I was trying to create subsections in our Help Center and found the code provided did not work. I think this is because we have Legacy and not Enterprise--are subsections available only for Enterprise users?

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  • Kathleen Hunt

    Hi Christopher Vickery,

    Unfortunately, Zendesk has decided only to allow Enterprise (not Legacy Enterprise) customers to access this feature. Hopefully, they'll see the error of their ways and make this a standard feature or a la carte option soon, so they don't lose customers. 

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