Why are my customers not mapped to their organization when they contact us?

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4 Comments

  • Donald Cornel
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    Hi Greg,

    Is there a way to automate the tagging of the newly added Organizations to existing end users after the domain-mapping?

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  • Greg - Community Manager
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    Hi Donald Cornel! Could you expand on this question a bit more? Just let me know specifically what you're looking to do and I'll be happy to point you in the right direction.

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  • Donald Cornel
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    Hi Greg,

    I was just asking if there's a way to automate the mapping of newly added Organization to the existing end-user org. by way of comparing their domains.

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  • Greg - Community Manager
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    So, when a user has a verified email domain that is part of organization that has domain mapping, the user will be automatically added. The same is true if you add an organization that includes a domain for already existing users...those users will be added to that new organization.

    Let me know if that helps!

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