Customizing the Chat widget for mobile devices

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  • Duc Nguyen Huy


    Thanks for your article. I can't do the widget centered on mobile device (Safari app on iOS)? Could you let me know what's options to obtain that?

    Thanks for help.


  • Ronny Sage

    Is there a way to set mobile specific settings? We don't want the same Chat Button message on mobile. 

  • Jon Daniels

    Hey Ronny!

    You can always use the chat JS API to change the appearance or wording of the widget when accessed via mobile:

    Zendesk Chat Javascript API

    While we can't assist with custom code here, I hope this helps you get started!

  • Ben Baker

    I have add the code to our website, its working fine on desktop but its not working on mobile

    Its appearing on mobile but its breaking the page. Can someone assist please? The old version of live chat worked fine and didn't break the page.

  • Ramin Shokrizadeh

    Hi Ben,

    We haven't changed anything in the mobile widget that would cause this issue. I had a look at your site and the widget works fine, there is an issue that the button conflicts with a button on your page.

    That is easily resolved by using the offset APIs to move the button location.

    You can get all of the button API docs here:


  • sweety kamboj

    Hi Ramin,

    How can i integrate this  zoopim api in my react website.

  • Ramin Shokrizadeh

    Please email to get assistance.

  • 胡斯文


    When an Android app accesses my site via WebView and opens the chat window and clicks the button, it cannot wake up the album to send the file. The iOS app works fine

    在Android app通过WebView访问我的网站并打开聊天窗口点击按钮无法唤起相册发送文件,iOS的app可以正常使用







  • Ramin Shokrizadeh

    Please email to get assistance.


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