Exporting data from Zendesk Sell

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7 Comments

  • Rodger Bradford

    Hello, I noticed that the Export takes quite a long time to complete.  Is there any way to set some parameters?  For example, I only need to see the activity from the past 7 days.  If I could enter a date range, it would probably speed up the export.  

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  • Laura Hippert
    Zendesk Team Member

    Hi Rodger! While the full account export will just export everything - you might be able to export a Smart List with any filter you like applied, to achieve what you are looking for. I would take a look at this article to see if that would be the right solution for you: https://support.zendesk.com/hc/en-us/articles/360041516613-Exporting-a-smart-list.

    Laura Hippert | Zendesk Sell Specialist | Senior Customer Advocate

    Visit our Support Center

    Call us at +1 888-670-4887 (press 1 for Zendesk Sell), Mon-Fri, 8am-5pm, Pacific Time

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  • Thomas Tierney

    Hello I was wondering if I could use the Sell API to pull data from Zendesk Sell. Is this possible on this platform?

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  • Austine Hipol
    Zendesk Team Member

    Hi Thomas,

    You can export through our API endpoints listed here: https://developers.getbase.com/

    Let us know if you have further questions.

    Best,

    Austine

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  • Bianca

    how do I export emails?  I have been told this is not possible but it is our data so I am unsure as to why Zendesk won't give this option?

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  • Kaja Blachowicz

    Hi Bianca, We don't really store any emails on our end. Sell only "mirrors" what is in your email server and maps based on email address. The best idea would be to use your email server to export all emails. If you delete an email in your external email the email will also disappear in your Sell (but when you delete in Sell it won't be deleted in your email.)

    Warm Regards

    Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center

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  • Roland Hill

    Hi,

    I'm trying to download a large batch of "documents" from Sell. The download links have a time bound token which is meant to be for 90min, yet I'm having my downloads cancelled, sometimes after only 15mins. The reason being "token expired". How can this be?

    Many thanks.

     

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