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Kaja
Joined May 17, 2021
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Last activity Jun 27, 2024
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Latest activity by Kaja
Kaja created an article,
Question
My Sell number isn't from Singapore but I can receive calls from Singapore. However, I can't make outgoing calls to Singapore anymore. Why is that?
Answer
The authorities for Singapore telecoms have strong anti-fraud measures, particularly concerning VoIP numbers. Calls can only be made on a best-effort basis. The call blocking is part of the "Implementation of Measures to Address Spoofed Calls" regulatory code which went into effect in 2020.
To be able to make outgoing calls to Singapore, purchase a Singapore National number which is available for companies with foreign addresses after appropriate document verification. The delivery time is up to three weeks.
Note that Sell numbers are fixed which means that one user can have only one number, and you can't rotate them. For more information, see this article: Activating Sell Voice.
If you need your agents to rotate numbers, use Aircall for Sell from the Zendesk Marketplace. This is a plug-in that works with Sell and allows your agents to rotate the numbers. To procure a Singapore number, contact.
Edited Nov 23, 2023 · Kaja
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Kaja commented,
It is not really possible to disable hierarchy from the technical standpoint as it may cause some system conflicts, however if you think this feature would be useful please post the feature request here: https://support.zendesk.com/hc/en-us/community/topics/360003042793--Feedback-on-Sell Our PMs directly read and engage in this forum and take these requests into consideration in their future feature development.
Normally the permissions should allow you to work out which agent can do which operations but if you are having issues with that please submit a ticket specifying a Sell permission issue and rest assured we will assist.
View comment · Posted Sep 15, 2022 · Kaja
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Kaja commented,
Hi Roland,
At the moment document export has been paused. We do not have an ETA for when this feature will be back but our teams are working on improving this experience. Apologies for the inconvenience.
View comment · Edited Jan 19, 2022 · Kaja
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Kaja commented,
The activity reports will only show email activity for emails that were sent after you have integrated your email with Sell. If that is the case and you still cannot see them please contact Zendesk Support and indicate you have issues with Zendesk Sell reports.
View comment · Posted Dec 24, 2021 · Kaja
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Kaja commented,
You can copy the email address from the email editor in both Android and iOS. Just follow to a contact and click on email icon and the address can be copied from there.
View comment · Posted Dec 24, 2021 · Kaja
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Kaja commented,
Hi Meri, unfortunately that is not possible with sell. The only workaround here would be to display newly added contacts/leads in a smartlist and then send a bulk email with the email address in question in CC. I am very sorry that do not have a more satisfying reply for you.
Warm Regards
Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center
View comment · Posted Aug 20, 2021 · Kaja
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Kaja commented,
Hi Emily, thanks for the question. Sadly, for now, this is not on our roadmap. However, if you think that could be useful for you or other users please leave feedback directly to our Product Team on this forum https://support.zendesk.com/hc/en-us/community/topics/360003042793--Feedback-on-Sell. They read it directly and take feature requests.
Warm Regards
Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center
View comment · Posted Aug 20, 2021 · Kaja
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Kaja commented,
Hi Mike,
Thanks for a great question! We are preparing an article on this. Meanwhile, I will send you an email with some instructions.
Warm Regards
Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center
View comment · Posted Aug 05, 2021 · Kaja
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Kaja commented,
Hi Jay, thanks for a great question!
Statuses and their states are automatically changed as the status of the contact's associated deal changes. As you mention you can adjust them manually, unfortunately, at this time this the only possibility within Zendesk Sell. Potentially you could browse zapier integrations for Sell and modify an existing one or create a new one.
https://zapier.com/apps/zendesk-sell/integrations
Please check out this useful information on prospects and their behavior.
https://support.zendesk.com/hc/en-us/articles/360041032394-Prospect-Customer-Statuses-in-Zendesk-Sell
Warm Regards
Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center
View comment · Posted May 28, 2021 · Kaja
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Kaja commented,
Hi David,
For the issues that you mention it would best to log a support ticket for Zendesk Sell support team.
Here is an article explaining in detail how you can submit a ticket https://support.zendesk.com/hc/en-us/articles/360026614173-Contacting-Zendesk-Customer-Support
There is a section there showing how to submit a ticket "Option 2: Submitting a ticket from the Help Center".
For urgent support, you can also contact us via chat:
https://support.zendesk.com/hc/en-us/articles/360052762754-How-do-I-live-chat-with-Zendesk-
Moving on with your case I have created a ticket for you and we can troubleshoot the issues there.
Warm Regards
Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center
View comment · Posted May 26, 2021 · Kaja
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