Data storage limits and adding more storage for Zendesk Support

Over time, your company will accumulate a lot of data in your Zendesk Support account. We know that this data is important to you for a lot of reasons. That's why we give all of our Support customers the ability to store Support data, with limits that vary by plan. These limits exist to ensure the reliability and usability of Zendesk services. However, most Support customers will never use all of their data storage.

If you reach your data storage limit or expect that you will, you can remove data in order to free up space, or, if you are on the Suite Growth plan or above, you can purchase the More Storage add-on to increase your limit.

Note: Data storage limits do not include Talk recordings (see Talk recording storage).

This article contains the following sections:

• Default storage limits
• How Zendesk calculates your base storage usage
• Removing data to free up space
• Increasing your storage limits with the More Storage add-on

Default storage limits

Storage consists of two parts:

• Data storage: the total size of all storage objects in Support.
• File storage: the total size of all the files attached to storage objects in Support.

These are the default storage limits are:

Plan	Data storage	File storage
Support Team Suite Team	50 MB per agent	2 GB per agent
Support Professional Suite Growth and Professional	100 MB per agent	5 GB per agent
Support Enterprise Suite Enterprise and Enterprise Plus	200 MB per agent	10 GB per agent

Note: If you exceed your limit for an extended period of time, you can remove data to free up space. If you need help making that decision, we will work with you. Ultimately, Zendesk always reserves the right to enforce product limits, including charging for additional usage or curtailing usage if the limits are surpassed.

How Zendesk calculates your base storage usage

Your storage usage is the number of these objects in your Support instance multiplied by these values (second column), and then added together. Deleted tickets don’t count toward your data storage usage.

Data storage object	Storage used (per object)
Tickets	0.5 KB
Ticket archive stubs	0.5 KB
Events	0.07 KB
User identities	0.05 KB
Tags	0.05 KB
Ticket metric sets	0.05 KB
Conditional field values	0.05 KB
Ticket field entries	0.05 KB
Attachments	0.10 KB

File storage object	Storage used (per attachment)
Attachments	Size of the uploaded file in MB

Removing data to free up space

If you reach your storage limit, there are few things you can do to remove data from your Support account to free up space.

For example, you might do any of the following:

• Delete users
• Delete tickets
• Export data to a JSON, CSV, or XML file
• Use the Incremental Exports API

Increasing your storage limits with the More Storage add-on

Note: The More Storage add-on is available for the Suite Growth plan and above.

If you are on the Suite Growth plan or above, you can purchase the More Storage add-on to increase your storage limits. You can increase your account’s storage in the following increments:

Plans	Data storage	File storage
Professional Enterprise	500 MB	25 GB

You may want to increase your storage limit if:

• Your company is expanding. You anticipate accelerated growth within the next few months and higher ticket volumes.

• Historically, your company has needed more data storage than other companies.

• Your company has a use case that creates an exceptional amount of customer service data.

For pricing and purchasing information about the More Storage add-on, contact your account executive or our Sales team. Once you purchase the add-on, no other action is needed. Zendesk will increase the limit for you.