Adding more storage to your default data storage limit for Zendesk Support

Note: The More Storage add-on is available on Professional and Enterprise plans.

Over time, your company will accumulate a lot of data in your Zendesk Support account. We know that this data is important to you for a lot of reasons. That's why we give all of our Support customers the ability to store Support data, with limits that vary by plan. These limits exist to ensure the reliability and usability of Zendesk services. However, most Support customers will never use all of their data storage.

If you reach your data storage limit or expect that you will, your options are to remove data in order to free up space, or to purchase the More Storage add-on to increase your limit.

Related articles:

• About Zendesk product add-ons

Default storage limits in Support

Storage in Support consists of two parts:

• Data storage: the total size of all storage objects in Support.
• File storage: the total size of all the files attached to storage objects in Support.

These are the default storage limits in Support:

Plan	Data storage	File storage
Essential	30 MB per agent	500 MB per agent
Team	50 MB per agent	2 GB per agent
Professional	100 MB per agent	5 GB per agent
Enterprise	200 MB per agent	10 GB per agent

Note: If you exceed your limit for an extended period of time, you can increase your storage limit or remove data to free up space. If you need help making that decision, we will work with you. Ultimately, Zendesk always reserves the right to enforce product limits. Ultimately, Zendesk always reserves the right to enforce product limits, including charging for additional usage or curtailing usage if the limits are surpassed.

How Zendesk calculates your base storage usage

Your storage usage is the number of these objects in your Support instance multiplied by these values (second column), and then added together. Deleted tickets don’t count toward your data storage usage.

Data storage object	Storage used (per object)
Tickets	0.5 KB
Ticket archive stubs	0.5 KB
Events	0.07 KB
User identities	0.05 KB
Tags	0.05 KB
Ticket metric sets	0.05 KB
Conditional field values	0.05 KB
Ticket field entries	0.05 KB

File storage object	Storage used (per object)
Attachments	0.10 KB

Increasing your storage limits with the More Storage add-on

If you have a Professional or Enterprise account, you can purchase the More Storage add-on to increase your storage limits. You can increase your account’s storage in the following increments:

Plans	Data storage	File storage
Professional Enterprise	500 MB	25 GB

You may want to increase your storage limit if:

• Your company is expanding. You anticipate accelerated growth within the next few months and higher ticket volumes.

• Historically, your company has needed more data storage than other companies.

• Your company has a use case that creates an exceptional amount of customer service data.

You don’t need to install an app from the Zendesk Marketplace, like some other add-ons. Once you purchase the add-on, no other action is needed. Zendesk will increase the limit for you.

For pricing and purchasing information about the More Storage add-on, please contact your account executive or our Sales team. For more information about add-ons, see About Zendesk product add-ons.

Removing data to free up space

If you reach your storage limit, but don’t want to purchase the More Storage add-on, there are few things you can do to remove data from your Support account to free up space. For example, you can export data to a JSON, CSV, or XML file, or use the Incremental Exports API. You can also delete users or delete tickets.