Explore recipe: Reporting on successful and unsuccessful callbacks

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3 Comments

  • Matt Taylor

    Is this article still accurate in re: the Ability to Report on Call Backs via Explore?

    I noticed in explore, Talk:Call dataset I am able to filter by Call Type = Call Back.

    1
  • Ricardo
    Zendesk Community Team

    Hello Matt Taylor. You are right. The article was outdated. I made some changes to the article. Let me know if you have any questions.

    1
  • Matt Taylor

    Great thank you Ricardo!

    0

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