Triggers are business rules you define that run immediately after a ticket is created or updated and automatically perform actions if specified conditions are met.
You can view a list of your triggers from the Triggers page, where you can manage your existing triggers or create new triggers.
Admins and agents with permission to manage business rules can access the Triggers page.
To access the Triggers page
In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.
Triggers are divided into two types according to their status, active or inactive.
The triggers list displays the name and description for each trigger, along with usage information on Professional and Enterprise plans. Active triggers are listed by default. To switch to inactive triggers, select Inactive from the Status drop-down at the top of the Triggers list.
- On the Triggers page, you can take any of the following actions:
- You can take the following actions to manage your individual triggers:
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