Question
Can I receive desktop or browser notifications when tickets are created or updated?
Answer
Zendesk does not natively support desktop or browser notifications when tickets are created or updated. Instead, notifications can be sent out through email using triggers. An example of such a trigger is the default Notify assignee of comment update trigger, which is detailed in our article About the Support default triggers.
While there is no native way to receive desktop or browser notifications when tickets are created or updated, some third-party apps in our marketplace can provide this functionality. One example of those apps is Notify.
Disclaimer: This option is provided for instructional purposes only. Zendesk can't provide support for third-party apps. Please reach out to the app developer's support email address under "App details" in the App Marketplace or try searching for a solution online.
13 Comments
I would also like to have this available as a native feature in Zendesk. When things are very busy, I get bombarded with so many emails about Zendesk tickets that the notifications I actually want to see often get lost. This can sometimes lead to delays in getting back to folks about time-sensitive issues if I do not see a pending ticket reappear as "open" soon enough. If I could get a notification as soon as a pending or solved ticket reappears in My Open Tickets, it would be very helpful.
Hello @...,
Really appreciate you sharing your use case with us, and I'll be sure to pass this along to our product team. I would still recommend posting your request on our product feedback forum so other users can vote on your suggestion and where our product team responds to user requests.
Best regards.
Hi @...,
Thanks for clarifying that. I thought this was the feedback forum, but I see now that when I searched to see if anyone else had already posted this issue, I ended up in the Support section instead of Community. I'll repost in the product feedback forum now.
Is there an update on this one? Would love to have this added zendesk. The browser notification is really helpful.
Same here, browser notifications would be extremely helpful!
Hi All,
As Frank mentioned, our Notify app integrates with your existing or new triggers to provide one possible solution to this. The app also supports browser notifications for Chrome and Firefox.
I know many people would still like to see this feature built into Zendesk, however until then, you are more than welcome to try out the app on a 14-day free trial as you might be pleasantly surprised by what it has to offer.
It would be really helpful if we had notification or the status was changed to New whenever there was an update. Email noitifications don't work for me. If it is not in my ticket view I won't act upon it. The phone app gives me notiifications, Why can't the browser version?
Same here. Email suxx for notifications. Mobile app isnt good for handling support (if one exists).
So the only way is to regulary sign into browser, wich leads to human errors (peoples forgetz).
The year is 2022.... please tell us that this is under development and coming soon.
E-mail notifications are the worst, and I have disabled all - it simply ruins the point of e-mails.
Our only option for this is a paid subscription to a tool that should be a standard Zendesk feature? What's next, charging us for file attachments?
No thanks. I can't believe that E-mail is still our only option.
Its difficult that I have to keep refreshing my page to see if a status on a ticket have changed. The email notifications are too bulky. Would love notifications in Zendesk! A pop-up with windows, a noise notification, and/or a flashing tab within the browser.
Welcome to the community! Have you checked into the Notify app available in our marketplace?
I didn't know Zendesk was developed by EA Games, forcing us to buy DLC's instead of simply introducing a feature that's already there, on the Chat tool.
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