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Delays in receiving an email with the downloadable data export file



Edited Jan 22, 2024


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4 comments

Thanks but the 'latest' is from a week ago - no luck!

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Joyce

Zendesk Customer Care

Hi Cathy,
 
Thank you for reaching out and for your patience while we are dealing with a high support request volume. 
 
Upon closely partnering with my team, we were able to determine that there's an issue related to your concern. While we are aware of the problem and our Development team are investigating, your report really helps us understand the scope of the problem. I will go ahead and mark this ticket as an incident related to the original problem and let you know as soon as we have an update from them!
 
We apologize for any inconvenience this may cause you or your customers, and thank you for your patience.
 
Regards,

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Joyce

Zendesk Customer Care

This request was closed and merged into request #11319833 "CSV export is not generating..."...".

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Hi, I requested CSV file but haven't received the download link in my email yet and it's been 1 hour and 23 minutes.. is there another incident at the moment?


 

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